Collecting data

Automatic data exchange

When you visit our website, your computer and the server hosting the site automatically exchange data. This data exchange enables you to access our website. Here is a more detailed description of the data exchanged and the information required for this web connection:

  • The Internet service provider you are connected to;
  • Your IP address, which is a numerical address that can be used to pinpoint the exact location of a computer connected to the Internet;
  • The browser you use (e.g. Firefox, Chrome) and operating system (e.g. Windows, Mac OS, Android, iOS);
  • The pages you visit on our website, and the date and time you access them;
  • The address of the referring site if you come to this site from another website.

This information is not used to recognize you; it is merely required for the proper functioning of the Internet connection.

Voluntary data exchange

Our website includes forms in which visitors are invited to provide personal information. Completing a form on our website implies consent for the lawful use and communication of the provided information as described below. 

Web audience measurement and advertising targeting

Our website uses web analytics and ad targeting tools. You can find the full list below.

Google Analytics 4

Google Analytics is a web analysis service that provides basic statistics and numerical analysis of the RCAAQ website traffic. Information such as connection time, connection location, actions performed on the site, pages consulted and the site from which the user arrives, are collected and anonymized in order to feed this traffic analysis tool.

Tracking Pixel

We have integrated a Pixel Meta on the RCAAQ website for advertising purposes which allow us to better understand user interactions and behaviours between Meta’s platforms and our website.

Google Tag Manager

Google Tag Manager bridges the gap between user actions and Google Analytics. This tool recognizes actions taken on the site and sends relevant anonymous data to Google Analytics.


Hotjar is a tool that enables us to better understand the behaviour and movements of visitors to our website. This data is anonymized and used only to optimize the content of our site.


The RCAAQ website uses extensions and integrations from various services to ensure the proper operation and optimization of web pages. These services use cookies, as described below, to facilitate the operation of the site, optimize performance and collect anonymous data on behaviours observed on the site.

Required Cookies

  • WordPress uses cookies which allow us to implement or modify website content in real time.

Analytics Cookies

  • Hotjar uses cookies to recognize the first page you visit on our website and to understand user actions and clickstream. This data is anonymized.
  • Google Analytics et Google Tag Manager uses cookies to calculate the number of visits, sessions and advertising campaign data to give us an overview of traffic on our site. This data is anonymized.

Marketing cookies

  • Meta uses cookies to suggest ads on their platforms that are likely to match your interests.

Please note that all cookies can be erased or even disabled through your browser settings.

Data usage

We use your contact information exclusively to reach you or to add you to an e-mail mailing list, according to your wishes expressed in the form you completed.

All information related to these forms is strictly used for these purposes and all your requests are processed exclusively by the RCAAQ. Information collected via our website may be stored in cloud services outside Quebec, notably in the United States. By using our website, you consent to the transfer of your personal information outside Quebec.

Data communication

Access to your personal information is limited to the minimum number of relevant members within our organization, as reasonably justified to fulfill the purposes outlined in this policy.

We will not disclose your information to third parties without your consent, unless we are required to do so by law. Currently, we do not share your personal information with any third parties that require your consent.

Request for access, rectification and withdrawal of consent

You have the right to access your personal information. You also have the right to withdraw your consent to the disclosure or use of the information collected. If this is the case, please send us a request.

If you discover that there is incorrect, incomplete, or ambiguous information about you in a file or record, or if the collection, communication, or retention of such information is not authorized by law, you have the right to request rectification. You may also request that we cease disseminating your personal information or de-index any hyperlink attached to your name giving access to information if such dissemination causes you harm or contravenes the law or a court order.

You can send us a request at Please refer to the Commission d’accès à l’information du Québec templates for all requests.


If you have any questions about the collection, use or disclosure of personal information, please contact:

Tanya Sirois
Data Protection Officer
Managing director or 418 842-6354


Last update

You will find below the latest changes made to our privacy policy since its last version:

April 12th 2024

  • The Privacy Policy has been updated.